RETURN & EXCHANGE POLICY

Before you return an Amber Nine product, please take a moment to understand how our products are made and curated. All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other. The stones, therefore, may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

STEPS FOR MAKING A RETURN

Please inform us within 3 days of receipt of the order. You can email on contact@ambernine.in Or Whatsapp/Call on +91 93723 45453.

Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Amber Nine QC team to decide whether the product is approved for return.

Once we have received the product image and our Quality Control team has authorized the return we will inform you of the most mutually convenient return method.

We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE ONLY IN THE FOLLOWING CASE

  • Packages lost in transit.
  • In case Amber Nine is unable to provide you with a replacement.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO
  • Box address.
  • After failed delivery attempts by our courier agencies
  • Package refused by recipient.
  • Sizing issues. Please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor color and design variation(s).
  • All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.